In the constantly evolving world of production of content, the decision between AI voice-overs and human talent is now a crucial decision for a lot of people. As technology continues to improve, AI voice-overs have made impressive progress in capturing human speech which has challenged the role traditionally played by voice actors.
Contact centers function as the customer's first line of service, and are often the initial and final point of contact for a lot of customers. In order to provide excellent service and keep customers satisfied it's essential to establish an effective system for collecting and analyzing feedback from customers. This is where feedback loops enter into play.
Call centers have changed significantly through the years, and have adapted to technological advances and changing expectations of customers. As we advance our future for call center technology we promise to be more creative and innovative.