In the current rapidly changing technological environment the financial sector is experiencing a radical change. Digital technology is changing the way that financial institutions work and interact with their customers and run their business. This transformation, also known by the term digital transformation, is not more an option, but is a necessity to ensure survival and expansion.
In the constantly evolving world of production of content, the decision between AI voice-overs and human talent is now a crucial decision for a lot of people. As technology continues to improve, AI voice-overs have made impressive progress in capturing human speech which has challenged the role traditionally played by voice actors.
Contact centers function as the customer's first line of service, and are often the initial and final point of contact for a lot of customers. In order to provide excellent service and keep customers satisfied it's essential to establish an effective system for collecting and analyzing feedback from customers. This is where feedback loops enter into play.