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Changes in 3.5.2 - 12th January 2025 - you can now copy the customer email and IP address when viewing details from admin ticket - when submitting a ticket from admin panel, the category assign settings are now used to select default owner - added ticket subject tag for use in canned responses - provide a way for customers to change their preferred default language - fix: query searches by customer in replies can take a long time - fix: SQL error when retrieving existing ticket IDs in MySQL strict mode - fix: the "View all customers (but not manage them)" permission not showing customers - fix: suppress admin panel submit a ticket PHP notices when Debug mode is activated - fix: very long email IDs can be truncated when inserted into the database - fix: allow additional characters in MySQL password - fix: customer emails sent in default, not selected language - fix: customer auto-login not working correctly in a specific case - fix: preserve selected language when closing the email template edit modal - fix: customer not always logged out automatically after password change Changes in 3.5.1 - 15th November 2024 - fix: cannot delete customers from the database when customer accounts are disabled - fix: link to the wrong download_attachment.php file in customer emails - fix: "Submit as" button not working with Ticket Formatting set to Rich Text Changes in 3.5.0 - 4th November 2024 - Hesk now supports customer accounts; they can be disabled, optional or required - service messages can now be displayed on multiple customer-side pages - a barcode (C128, C39, QR code ...) can be added when printing tickets - when submitting a ticket or a reply, Hesk can now show a "Submitting, please wait" message - display an error on the OAuth Providers page if cURL is not available - copy/generate a public link to a ticket from the admin panel - rich text editors now have anchor plugin enabled - number of available custom fields doubled to 100 - staff can now bookmark tickets; you only see your own bookmarks - staff can send a ticket email reminder to the assigned staff member - added a "Download all" link to ticket attachments - added IMAP option to disable GSSAPI authenticator (Kerberos error work-around) - added a limit to the number of email recipients in a single email - added closed at and ticket URL to ticket exports - added option to include ticket history log in ticket exports - added an easy way to load an extra custom Javascript file to Hesk admin - when saving a KB article, show the article again rather than the category article list - if a KB category has no articles, Hesk will search for articles to preview in sub-categories - changed default unknown email extension from *.msg to *.eml to avoid issues with Outlook's MSG format - add do_not_suggest=1 to disable suggesting KB articles when passing parameters to the submit a ticket form - the "Require email to view a ticket" setting will now consider tickets with no emails - fix: do not log the staff IP address as the client IP address when submitting a ticket from the admin panel - fix: incorrect "last updated" timestamp shown in emails when customers reply to a ticket - fix: third-party modified staff signature not updated until new login - fix: auto-assign not working if turned off from category but selected by staff - fix: OAuth providers can send an error along with status - fix: settings help files do not link to the correct language if a non-default is selected - fix: SQL error with too long default URL user variable Changes in 3.4.6 - 11th August 2024 - security: fixed a reflected XSS, reported by TETS (www) - fix: invalid value in tickets sub-pages links Changes in 3.4.5 - 9th March 2024 - fix: required custom field errors from category-specific fields when editing a ticket - fix: file attachments not working on PHP 8.3+ when Debug mode is ON